Frequently Asked Questions

Once your order is shipped we will send you an email and we will be able to provide tracking information upon request.

Collection isn’t always possible as, depending on the turnaround time and printing technique, we may or may not print your order in a location near you.

We offer a next-day courier service so we can deliver to virtually any part of the UK for the following day.

For embroidery orders, we charge according to the “stitch count” or the number of stitches involved in printing the desired design or artwork. With screen printing, the price is determined by the amount of screens that must be produced per colour in your design or artwork. The most important variable with both techniques is the amount of items that you order. Economies of scale can be achieved by increasing the amount of garments ordered, thus lowering the cost per item.

Set up charges are those that are incurred for unique, bespoke items. Set up charges cover the production steps and development of the order process. Put simply, set up charges are involved with screen printing and embroidery orders.

For embroidery orders, set up is the function of digitising your artwork or design into an appropriate format that can be read and carried out by the embroidery machines. This process often involves breaking down or separating the individual logo colours so that the embroidery machines can print or sew it onto the desired garment. Other variables associated with this cost are related not only to the number of colours but size and density that affect the “stitch count” that is used to determine the price. One the design or artwork has been digitised, the file is easily saved and therefore will not be charged for any repeat orders in the future.

For screen printing orders, set up refers to the production of individual “screens” for each colour in your design or artwork (see screen printing). We recommend this printing technique on large run orders where economies of scale can be achieved. On short run orders or with designs and artwork that are highly detailed in colour, we recommend direct to garment (DTG) digital printing.

Price is determined by the following variables: the garment(s), printing technique plus any set up charges involved in the production process (such as number of screens, stitch count, design digitising), number of printing locations (front only, front and back, left breast, lower back, etc), garment colour (white tends to be the least expensive), and also delivery costs.

If screen printing, the standard size is up to A3 size (279 x 420mm). However, it is possible we can print up to A2 size (210 x 279mm), please ensure you notify us clearly on the quick quote form if you require printing over the A3 size.

For direct to garment printing, the maximum print size is 14″ x 16″.

For transfer printing, the maximum size is A4 (210 x 279mm), although if using transfer printing we can place two or more transfer prints onto the garment. For example, name on the back of the shoulders and number on the back.

If you require embroidery, we recommend a maximum embroidery design of no larger than 12″ to ensure the best quality.

We are unable to accept returns unless there is a fault with the garment or there is an error with the printing or embroidery (i.e the garments were not printed as per the visual proofs approved by you or a 3rd party). If you think you have received faulty goods, please contact us within 24 hours of receipt of your garments, giving us full details of the damaged or incorrect goods, including photos if possible.

We will accept returns of such damage or incorrect goods notified to us within 24 hours and will give you the option of a refund or reprint as part of our 100% money back guarantee.

We are confident in our products and services and we offer all of our customers a 100% money-back guarantee if there is a fault with your garment or if we have made an error with the print or embroidery design. However, it is your duty to double check the visual proofs we send your prior to print for any design errors, spelling or grammatical errors. We cannot accept responsibility for any errors on a visual proof that you have approved.